Chatbots for Ecommerce: The Ultimate Guide

ecommerce chatbots

Before discussing the features to look out for in eCommerce AI chatbots, let’s have a background study on AI chatbots and their importance in eCommerce. Use your collection of responses to teach the chatbot how to comprehend and adequately address client inquiries. It will make ensuring the chatbot gives clients helpful and pertinent answers easier. For instance, a support automation platform like Capacity can use AI-powered technology to make suggestions to clients based on past purchases. Additionally, it can update clients on the status of their orders and provide shipment details.

ecommerce chatbots

Many chatbot platforms come equipped with reservation management, or you can program a reservation function yourself. According to a study from Juniper Research, the total number of chatbot messaging apps accessed globally is projected to increase by 169%, from 3.5 billion in 2022 to 9.5 billion by 2026. This growth will be driven primarily by ecommerce players and omnichannel retailers. Those numbers sound nice, but what’s even more exciting is that real-world ecommerce businesses are having incredible success — and making money — using Messenger bots. As you can see, chatbots can already be very helpful for e-commerce, but advanced bots can take your business to the next level. Imagine a scenario where the interaction between bot and human feels like an actual conversation.


Their uninterrupted availability is excellent for online businesses with a global audience across time zones. The Drift offers both AI and rule-based chatbots for any business purpose. It allows you to add widgets to the chat window for unique interactions.

Chatbots are also great for marketing, as they allow companies to engage customers with content, promotions, and more. Chatfuel is a popular chatbot platform that allows businesses and individuals to create and deploy chatbots on various messaging platforms, such as Facebook Messenger, Telegram, and WhatsApp. It offers a user-friendly interface and a range of features that make it easy to build, customize, and manage an AI chatbot for eCommerce businesses without any coding knowledge.

Rich analytics to drive further sales

Ochatbot records a large number of KPIs including revenue, conversions, AOV, order status requests, and much much more. All of these KPIs and conversation transcripts are compiled into a clear report. Inside this reporting, valuable business insights can be discovered to help almost every aspect of businesses. With Ochatbot’s built-in Ometrics AI, your chatbot can run independently of Facebook, reducing business risk and allowing customers to shop without having to give up their privacy. Ochatbot can activate built-in or 3rd party live chat when questions are unique to the shopper’s situation or beyond the AI scope.

  • What’s driving the ecommerce chatbot revolution—a market that’s expected to hit $1.25 billion by 2025?
  • To eliminate any risks, you should always leave at least one human employee to oversee the processes of the chatbots.
  • Now based on the response you enter, the AI chatbot lays out the next steps.
  • Simpler versions of these tools gained popularity in the 2010s in the form of AI chatbots for ecommerce.

An extension of the Cocktail Lab experience on their website, Patrón launched the Bot-tender (robot bartender – geddit!?) to inspire people to get more creative with Patrón over the summer. Using personality-packed images and gifs to build hype and short persuasive copy, they prompted users to comment on the post using the hashtag mentioned in the post. By putting the reader in the driving seat, it increases the positive brand association they’ll have with the brand and the level of engaged traffic to the website. It asks targetted questions and users just need to click the option they’re interested in, and even specify how often they want to receive stories. They’re limited in their scope, and can only answer with specific responses. This ‘18-year-old from Leeds, UK’ is full of jokes, general chit-chat and even opinions about current affairs.

Chatbots can enrich and personalize digital shopping experiences with an omnipresent human touch and an instantaneous nature of a conversational back-and-forth. Understanding customer requirements and guiding them towards an offer is one of the main purposes of a chatbot. Built on a foundation of NLU (Natural Language Understanding) and Machine Learning, an ecommerce chatbot opens up a new channel for which to generate leads from cold new prospects. Chatbots on messaging apps can systematically collect and analyze valuable customer data and feedback, aiding in the understanding and anticipation of customer needs and preferences. By deploying their own ecommerce chatbot, businesses can handle a multitude of inquiries concurrently, substantially lowering operational costs. The chatbot can independently manage a variety of tasks, allowing the business to redirect financial resources to other essential areas.

ecommerce chatbots

They have a better grasp of the situation and can respond more naturally. Efforts have been

underway to reverse this trend by improving their customer-facing digital Assets. Traditional assets like websites have trouble in providing the information necessary to close the sale, as they can unintentionally make content complex to navigate.

Strategies to Add Chatbots to Your eCommerce store – eCommerce Chatbot Examples

Thus, can ensure a smooth experience throughout the customer journey. Against popular belief, chatbots can be very endearing to customers. The average satisfaction rate after interacting with bots is 87.6%.

ecommerce chatbots

No matter how you pose a question, it’s able to find you a relevant answer. They can choose to engage with you on your online store, Facebook, Instagram, or even WhatsApp to get a query answered. According to a 2022 study by Tidio, 29% of customers expect getting help 24/7 from chatbots, and 24% expect a fast reply. This is the most basic example of what an ecommerce chatbot looks like. If you’ve been trying to find answers to what chatbots are, their benefits and how you can put them to work, look no further. Tyler Dickey is the Team Lead for EMEA Enterprise Support at RingCentral.

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